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Have questions about our BIM analytics solutions? Need technical support? Want to partner with us? Let us know how we can help.
Frequently asked questions
What file formats does Frame support?
Frame supports all major BIM formats including Autodesk Revit (.rvt, .rfa), Navisworks (.nwd/.nwc), IFC files, AutoCAD (.dwg) files.
How does Frame's AI chatbot work with BIM models?
Frame's AI lets you ask questions in plain language about your BIM models. You can query element properties, get quantity takeoffs, find clashes, and visualize results instantly without needing specialized BIM software knowledge.
Can Frame integrate with Power BI?
Yes! Frame generates Power BI templates (.pbit) with embedded 3D models, pre-built analytics, and interactive dashboards. You can create executive reports, cost tracking, and progress monitoring dashboards directly from your BIM data.
What support options do you offer?
We offer email and live chat support. Our technical team is available Monday through Friday, 9am-6pm. Premium support plans include 4-hour response times and dedicated Slack channels.
How do I set up Autodesk integration?
Create an Autodesk Developer account, generate API credentials (Client ID and Secret), then enter them in your Frame dashboard.
What if my models fail to import?
Ensure your file format is supported, check file size limits (under 250MB for optimal performance).
Does Frame work with Excel?
Yes! Frame's Excel integration lets you work with BIM data directly in Excel. You can view and filter 3D geometry alongside your data, sync with Power BI, and use familiar Excel functions with model context.
How can I request a product demo?
You can schedule a product demo by filling out the contact form above, selecting "Request a Product Demo" in the subject field, or by emailing contact@bimframe.co directly.