Privacy Policy

We are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data when using our BIM analytics platform and services.

Last updated:

Information We Collect

Personal Information

When you use our BIM analytics platform and related services, we may collect the following personal information:

  • Name, email address, and contact information when you register for an account
  • Company information and job title for business accounts
  • Authentication credentials for secure access to our platform
  • Profile information and preferences you choose to provide
  • Communication preferences and support interactions

Usage Information

We automatically collect information about how you use our BIM analytics application and services:

  • Log data including IP addresses, browser type, and operating system
  • Usage patterns, feature interactions, and session duration
  • Device information and technical specifications
  • Performance metrics and error reports to improve our service
  • Analytics data to understand user behavior and optimize functionality

BIM Data and Files

Our platform processes Building Information Modeling (BIM) data that you upload or access:

  • CAD files, 3D models, and project documentation
  • Metadata associated with your BIM projects
  • Annotations, markups, and collaborative comments
  • Analytics reports and visualizations generated from your data
  • Integration data from connected third-party services

How We Use Your Information

We use the personal information and data we collect for the following purposes related to our BIM analytics platform:

Service Delivery

  • Provide access to our BIM analytics tools
  • Process and analyze your BIM data
  • Generate reports and visualizations
  • Enable collaboration features
  • Maintain platform functionality

Account Management

  • Create and maintain user accounts
  • Authenticate users and prevent unauthorized access
  • Provide customer support
  • Send important service notifications
  • Process billing and payments

Improvement & Analytics

  • Analyze usage patterns to improve our service
  • Develop new features and functionality
  • Monitor performance and troubleshoot issues
  • Conduct research for product development
  • Ensure security and prevent fraud

Communication

  • Respond to inquiries and support requests
  • Send product updates and announcements
  • Provide educational content and resources
  • Marketing communications (with consent)
  • Legal and compliance notifications

Data Sharing and Protection

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following limited circumstances:

  • Service Providers: We may share data with trusted third-party service providers who assist in operating our BIM analytics platform
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: When you explicitly consent to such sharing
  • Protection: To protect our rights, property, or safety, or that of our users

Data Security

We implement comprehensive security measures to protect your personal information and BIM data:

  • Industry-standard encryption for data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure data centers with physical and digital protections
  • Employee training on data protection and privacy practices
  • Incident response procedures and monitoring systems

Data Retention

We retain your personal information and BIM data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to legal and contractual requirements.

Your Rights and Choices

You have several rights regarding your personal information when using our BIM analytics platform:

Access and Control

  • Access your personal information and data
  • Update or correct inaccurate information
  • Download your data in a portable format
  • Manage privacy preferences and settings
  • Control communication preferences

Deletion and Restriction

  • Request deletion of your account and data
  • Restrict processing of your information
  • Object to certain data processing activities
  • Withdraw consent for optional features
  • Opt-out of marketing communications

To exercise these rights or if you have questions about our privacy practices, please contact us using the information provided below.

About Our Service

Our BIM Analytics Platform is a comprehensive web-based application that provides advanced analytics, visualization, and collaboration tools for Building Information Modeling (BIM) data. The platform includes:

  • 3D Model Viewer: Interactive visualization of BIM models with advanced navigation and markup tools
  • Data Analytics: Comprehensive analysis and reporting capabilities for BIM data
  • AI-Powered Chat: Intelligent assistance for BIM-related queries and analysis
  • Power BI Integration: Seamless integration with Microsoft Power BI for advanced dashboards
  • Excel Export: Data export functionality for further analysis in Microsoft Excel
  • Collaboration Tools: Real-time collaboration features including annotations and comments
  • Project Management: Tools for organizing and managing multiple BIM projects
  • API Access: Programmatic access to platform functionality for custom integrations

This privacy policy applies to all aspects of our service, including the web application, mobile applications (if any), API services, and any related tools or integrations we provide.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email

privacy@bimframe.com

Support

For general support inquiries: support@bimframe.com

Response Time

We will respond to privacy-related inquiries within 30 days.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.